Liz Burton Resume
UX Work Experience
User Experience Researcher Constant Contact • Oct 2013 - Feb 2016 • Waltham, MA
As a researcher embedded in the UX department, I collaborated with product teams to plan and conduct a wide range of research studies.
- multiple iterations of usability studies of the company's next-generation email editor (see Portfolio);
- ongoing evaluations of the new mobile app (see Portfolio), including wants and needs analysis of functionalities being considered as well as usability tests of prototype and coded versions of the app;
- a contextual inquiry study that took an in-depth look at the unique needs of the company's non-profit customers; and
- a large diary study examining how best to support customers as they transitioned to the new version of the email editor.
- Usability tests (moderated and unmoderated; in-person and remote)
- Longitudinal research (diary study)
- Contextual inquiry
- Card sorts
- Tree tests
- Focus groups
- Brainstorming techniques
- Proof of concept studies
Research AssociateUser Experience Center (UXC), Bentley University • Jan 2012 - May 2013 • Waltham, MA
While a student in Bentley's HFID Master's program, I worked alongside the UX Consultants to conduct and support usability tests, expert reviews and eye tracking studies for a range of client companies.
- Banking and Financial Services
- Websites and E-Commerce
- Interactive Agencies and Consultants
- Usability testing:
- Websites and applications
- Live code and prototype
- Desktop and mobile
- In-person and remote
- Expert review
- Heuristic evaluation
- Eye tracking studies
- Survey research
UX Publications & Presentations
- Liz Burton, Michael Kennedy, and Victoria Morville (2016). You Want Me to What? A Practical Guide to Diary Studies. Presented at the 2016 meeting of UXPA-Boston, April 29, 2016.
- Liz Burton, Debra Reich, and Yina Li (2015). Does a Personal Belief Create Bias in User Behavior Online? In: Rosenzweig, Elizabeth (2015). Successful User Experience: Strategies and Roadmaps. Burlington, MA: Morgan Kauffman Publishers.
- Liz Burton, William Albert, and Mark Flynn (2014). A Comparison of the Performance of Webcam vs. Infrared Eye Tracking Technology. Presented at the 2014 Annual Meeting of the Human Factors and Ergonomics Society, September 2014, Chicago, IL.